Assessment Of Maternal Satisfaction On Receiving Maternity Care Among Women Admitted In Maternity Ward In Selected Hospital, Purba Bardhaman, West Bengal
Keywords:
Maternity care, maternal satisfaction, maternity services, women, hospital, Purba Bardhaman.Abstract
Introduction: Pregnancy and childbirth are crucial experiences in a woman’s life. As per the WHO, every day in 2017, approximately 810 women died related to pregnancy that could be prevented.¹ Maternal satisfaction is the important indicator for the assessment of the quality of care provided by health personnel in the hospital.²
Problem Statement: Assessment of maternal satisfaction with receiving maternity care among women admitted to the maternity ward in the selected hospital, Purba Bardhaman, West Bengal. Objectives: The study aims to assess maternal satisfaction with maternity care among women admitted to the maternity ward and to identify the association between this satisfaction and selected socio-demographic variables.
Materials & Methods: This descriptive study was conducted at Burdwan Medical College & Hospital, Purba Bardhaman, West Bengal, for 2 years after taking ethical permission from the Institutional Ethics Committee of Burdwan Medical College & Hospital, Purba Bardhaman. 200 postnatal mothers with spontaneous vaginal delivery admitted to the hospital who fulfilled the inclusion criteria were selected as the study sample by the non-probability purposive sampling technique, and their consent was taken. The semi-structured demographic questionnaire and structured maternal satisfaction questionnaire were given to participants in a paper-pencil format after explaining all the items of the questionnaires in detail for data collection. Data were tabulated, analyzed, and interpreted by using descriptive and inferential statistics. Results: The findings of the study result showed that 67% (134) women had moderate satisfaction, 17% (34) women had high satisfaction and 16% (32) women had low satisfaction with the maternity care they received. Women were more satisfied with availability of hospital facilities and less satisfied with postpartum care and baby care. Mean satisfaction score was 133.61± 17.29. There was no statistically significant association between level of satisfaction and selected socio-demographic variables of the study.
Conclusion: In conclusion, it may be safely asserted that to achieve a satisfactory level of maternal satisfaction, the health care services should be improved and provided in a systematic way. This will help increase maternal satisfaction with maternity care among women in West Bengal. This study is also helpful in nursing practice and nursing research to enhance quality of care and achieve desired satisfaction of women.
DOI: https://doi.org/10.24321/30505364.202603
How to cite this article:
Seth B, Roy M, Bag A. Assessment of Maternal Satisfaction on Receiving Maternity Care Among Women Admitted in Maternity Ward in Selected Hospital, Purba Bardhaman, West Bengal. Int J Adv Res Gynaecol Obstet 2026;4(1):1-13.
References
WHO, UNICEF, UNFPA, World Bank Group. United Nation: Trends in maternal mortality: 1990-2015. Estimates by WHO, UNICEF, UNFPA, World Bank Group and the United Nations population Division, Geneva: WHO. 2015. https://iris.who.int/server/api/core/bitstreams/5524a29b-cc57-4ab7-a280-92c9de49f3be/content
Panth A, Kafle P. Maternal satisfaction on delivery service among postnatal services. International Journal of Obstetrics and Gynaecology. 2018:11 Available at: https://doi.org/10.1155/2018/4530161
Redshaw M. Women as consumers of maternity care: measuring satisfaction or dissatisfaction? Birth. 2008; 35(1):73-76. Available at: http://onlinelibrary.wiley.com/doi/abs/10.1111/j.1523-536X.2007.00215.x
World Health Organization: Standards for improving maternal and newborn care in health facilities. 2016 https://www.who.int/publications/i/item/9789241511216
Meleis AL, Laura B. Transition theory: middle range and satisfaction specific theories in nursing research and practices. NewYork: Springer Publishing Company; 2010. Page no. 664. Available at:
http://nursology.net/nurse-theroists-and-their-work/transitions-frameworktransitions-theory/
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Beauty Seth, Madhushri Roy , Anita Bag
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
We, the undersigned, give an undertaking to the following effect with regard to our article entitled
“_______________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________” submitted for publication in (Journal title)________________________________________________ _______________________________________________________Vol.________, Year _________:-
1. The article mentioned above has not been published or submitted to or accepted for publication in any form, in any other journal.
2. We also vouchsafe that the authorship of this article will not be contested by anyone whose name(s) is/are not listed by us here.
3. I/We declare that I/We contributed significantly towards the research study i.e., (a) conception, design and/or analysis and interpretation of data and to (b) drafting the article or revising it critically for important intellectual content and on (c) final approval of the version to be published.
4. I/We hereby acknowledge ADRs conflict of interest policy requirement to scrupulously avoid direct and indirect conflicts of interest and, accordingly, hereby agree to promptly inform the editor or editor's designee of any business, commercial, or other proprietary support, relationships, or interests that I/We may have which relate directly or indirectly to the subject of the work.
5. I/We also agree to the authorship of the article in the following sequence:-
Authors' Names (in sequence) Signature of Authors
1. _____________________________________ _____________________________________
2. _____________________________________ _____________________________________
3. _____________________________________ _____________________________________
4. _____________________________________ _____________________________________
5. _____________________________________ _____________________________________
6. _____________________________________ _____________________________________
7. _____________________________________ _____________________________________
8. _____________________________________ _____________________________________
Important
(I). All the authors are required to sign independently in this form in the sequence given above. In case an author has left the institution/ country and whose whereabouts are not known, the senior author may sign on his/ her behalf taking the responsibility.
(ii). No addition/ deletion/ or any change in the sequence of the authorship will be permissible at a later stage, without valid reasons and permission of the Editor.
(iii). If the authorship is contested at any stage, the article will be either returned or will not be
processed for publication till the issue is solved.
